Service

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Service Process

01

Business Team

Industry expertise: We have many experts with deep industry background and expertise to provide strong support for our product development.

02

Design Team

The company has a number of professional R&D personnel with rich experience and technical capabilities in professional fields.

03

Quality Inspection Team

Staff: The quality inspection team has many professional quality inspectors to strictly control product quality.

04

Packaging and transportation

Cooperate with many logistics companies to provide fast and reliable transportation services to ensure that products are delivered to customers in a timely and safe manner.

05

After-Sales Support

After-sales support Comprehensive quality after-sales guarantee in accordance with international standards and industry specifications.

MCIR9JS36UP77

Frequently asked questions

What is Dr. Rashel?

Dr. Rashel is a beauty and personal care brand offering skincare, hair care, and baby care solutions designed to support a wide range of needs and concerns.

Where is Dr. Rashel based?

Dr. Rashel is founded and headquartered across China and the UAE, with marketing and export operations based in Yiwu and Guangzhou, China.

What is the business entity behind Dr. Rashel?

Yiwu Rashel Trading Co., Ltd. supports Dr. Rashel’s brand operation, global agency/distribution, and product customization services.

Where are Dr. Rashel products manufactured?

Dr. Rashel products are manufactured in China, with production facilities located in Guangzhou.

Where is Dr. Rashel available globally?

 Dr. Rashel products are distributed worldwide and exported to over 130 countries, including markets across the Middle East, Africa, Southeast Asia, Central Asia, Russia, South America, and Europe.

What is Dr. Rashel’s brand mission / promise?

With “natural ingredients x scientific validation” at the core, Dr. Rashel creates high-quality, affordable, and truly effective daily care products for consumers worldwide.

How can I confirm I’m visiting the official Dr. Rashel website?

Please ensure the domain is drrashel-bbg.com, and that the contact details match our official Contact Us page. All Dr. Rashel product packaging also includes a QR code linking directly to our official website, which you can scan to verify authenticity.

How can I verify that my Dr. Rashel product is authentic?

We recommend purchasing from our official website or authorized distributors/retailers. Please check the QR code on the packaging and scan it to confirm it directs to our official domain drrashel-bbg.com. If you’re unsure, please email us photos of the product and outer carton, the batch/label details, your purchase proof, and the seller link/store name for verification.

Does Dr. Rashel have official social media accounts?

Yes. Dr. Rashel’s official channels are listed on the Contact Us page (TikTok, Instagram, Facebook, YouTube).

Is Dr. Rashel a brand or an OEM/ODM manufacturer?

Dr. Rashel is primarily a skincare-focused beauty brand, and we also provide export-oriented OEM/ODM manufacturing support for partners (e.g., private label and customized product.

Who founded Dr. Rashel?

Dr. Rashel was founded by Mr. Bakri, a Jordanian-Palestinian entrepreneur with over 30 years of industry experience.

Why was Dr. Rashel created?

Dr. Rashel was built on a simple belief: everyone deserves reliable personal care that is both high quality and accessible. 

Who are Dr. Rashel’s typical customers?

Dr. Rashel’s typical customers include overseas agents/distributors, wholesalers, and retailers.

What is Dr. Rashel’s overall brand positioning?

A China- and UAE-based, globally minded personal care brand (Dubai origin) driven by “natural ingredients x scientific validation,” delivering proven results at friendly prices.

What are Dr. Rashel’s core strengths?

Stable quality, strong value-for-money, and continuous innovation—supported by integrated R&D, manufacturing, quality, and supply chain capabilities.

What are Dr. Rashel’s core values?

Dr. Rashel follows these values:

Real - built from real market and consumer needs

Practical - balancing value and cost; no fake innovation

Stable Quality - consistent performance and high repurchase rate

Innovative - innovation driven by real market needs

Win-Win - grow together with trusted partners

Multicultural - UAE origin with respect for diverse markets

What are Dr. Rashel’s key milestones (high level)?

Here is a quick timeline:

2008: Brand launch (Dubai origin) and start of global expansion

2008-2012: Gold Collagen series became a signature range

2013-2014: Built supply chain and quality systems; expanded across GCC channels

2016-2017: Dubai flagship store and Black Mask breakthrough best-seller

2019: Vitamin C line became a major growth range in 60+ countries

2020-2024: Expanded R&D and automated production; exports to 130+ countries

2025-2026: The launch of the Jordan brand flagship store and a comprehensive upgrade toward a more consumer-centric system.

 

Do you offer OEM/ODM or private label customization?

Yes. Dr. Rashel supports product customization and can help with packaging/design solutions and sampling for confirmation—please contact us with your needs.  Contact us

How can I apply to become a distributor / overseas agent?

Please share your business profile, target market, sales channels, and expected volumes. Our team will review and follow up with cooperation options and next steps.  Contact us

What is Dr. Rashel’s business scope / product coverage?

Dr. Rashel focuses on R&D, manufacturing, and global sales of functional skincare and daily personal care. The portfolio covers face care, body care, basic cleansing, and hair care to serve different markets and usage scenarios.

What is Dr. Rashel’s manufacturing capability?

Dr. Rashel has a mature and stable production system supporting multi-category, multi-specification orders, and operates an intelligent factory equipped with 70 automated production lines. Key processes include raw material sourcing and inspection, formula development and sampling, automated filling and packaging, finished goods inspection, and batch traceability.

How does Dr. Rashel control and ensure product quality?

 Quality control covers the full lifecycle: incoming material inspection, in-process quality monitoring, finished product testing and retention samples, and batch traceability with quality records to ensure consistency.

Can you provide product testing reports and certification documents?

Dr. Rashel can support providing product testing reports, COA, MSDS, ingredient lists, filing documents, and other compliance materials. If you require specific certificates or audit reports (e.g., ISO, BSCI, SEDEX), please share your target market requirements and we will confirm availability. Contact us for more details.

What is DR.RASHEL’s skincare positioning?

Since 2008, DR.RASHEL has focused on science-driven skincare—delivering visible, proven results with ingredient and formula science, rather than concept-only marketing.

What product categories do you offer?

Dr. Rashel offers a wide selection across Face Care,Sets & Kits,Body Care, Baby Care, Sun Care, Hair Care, Feminine Care,  Men’s Care,  Oral Care, Makeup and .

What skin concerns do Dr. Rashel products target?

Dr. Rashel ranges cover concerns like brightening and spot correcting, anti-wrinkle and firming, soothing and repair, oil-control and acne care, hydration and moisturizing, and pore refining.

What ingredients do Dr. Rashel products use?

Dr. Rashel selects ingredients from reputable suppliers worldwide, combining natural ingredients with scientifically supported actives to build effective formulas. Our key hero ingredients include Vitamin C, Niacinamide, PDRN, Hyaluronic Acid, Collagen, and other proven actives.

Where can I find the full ingredient list (INCI) for a product?

For full ingredient lists (INCI) and compliance-related documents, please contact us. Our team can provide the relevant product information and supporting files upon request.  Contact us

Are Dr. Rashel products dermatologically tested?

Some Dr. Rashel products are dermatologically tested. If you need test reports for a specific SKU or market requirement, please contact us and we’ll share what’s available.  Contact us

Can pregnant or breastfeeding customers use Dr. Rashel products?

For pregnancy or breastfeeding, we recommend consulting a healthcare professional before use—especially for products containing active ingredients (e.g., retinoids or acids). Patch test first and discontinue use if irritation occurs.

How do I place an order (especially for wholesale/business inquiries)?

Please contact Dr. Rashel via WhatsApp or email with your requirements (products, quantities, destination). Our team will reply with availability, quotation, and next steps.  Contact us

Do you offer international shipping?

Yes. Dr. Rashel exports to many countries worldwide. Shipping availability and timelines depend on your destination and order details.

What delivery / logistics options do you support?

Dr. Rashel works with multiple logistics partners and can support different delivery solutions (sea/air/express) based on your destination, timelines, and budget.  Contact us

What payment methods do you accept?

For wholesale/B2B orders, bank transfer (T/T) is commonly used. Other payment options may be available depending on order size and destination (e.g., PayPal for samples or small orders). Please contact us to confirm the best option for your order.  Contact us

Can I change or cancel my order after placing it?

Please contact us as soon as possible. If the order has not entered production or been shipped, changes/cancellations may be supported; if production or shipment has started, modifications may be limited and any costs already incurred may apply.  Contact us

What is your return/exchange policy if items arrive damaged or incorrect?

 If items arrive damaged, missing, or incorrect, please contact us within 7 days of delivery with photos/videos (including outer carton and product labels) and your order details. After verification, we will arrange a replacement, refund/credit, or other solution depending on the case.  Contact us

Do Dr. Rashel products comply with cosmetic regulations?

Dr. Rashel aims to comply with applicable cosmetic safety and labeling requirements in the markets served. If you need compliance documents for distribution, please contact us.  Contact us

How can I report counterfeit products or suspicious sellers?

Please email us with photos, seller link/store name, batch/label details, and your purchase proof so we can investigate.  Contact us

Can Dr. Rashel support multi-market product registration / filing?

Yes. Product development and launch follow the relevant regulations and access requirements of different countries and regions. Dr. Rashel can support multi-market filing and documentation based on your target market.  Contact us

What quality or management standards does Dr. Rashel follow?

Dr. Rashel maintains a quality management approach referenced to widely used international standards (e.g., ISO). Environment management and social responsibility audits (e.g., ISO 14001, BSCI, SEDEX) may be supported based on market and customer requirements.  Contact us

What compliance or technical documents can Dr. Rashel provide to buyers?

Depending on the destination market and product, Dr. Rashel can support product technical documents, ingredient information, testing reports, and other compliance materials required for distribution.  Contact us

Who should I contact for legal/compliance questions?

Please reach out to Dr. Rashel’s compliance team at drrashel@bbgrashel.com.  Contact us

Where can I find Dr. Rashel’s website terms or purchase terms?

You can usually find the latest Terms & Conditions and Privacy Policy links in the website footer. If you cannot access them or need a copy for your records, please contact our team and we will provide the current version.  Contact us

Contact

WhatsApp: +86 15356968209/ +86 13049999875

WhatsApp:+86 1865356968209/ +86 13049999875

Email: drrashel@bbgrashel.com